Delivery & Returns

Table Rates:
We have introduced a new P&P table rate for all orders. Therefore we can continue to give our high standard of service to all customers whatever the order size or value. The table rate will now be better for all our customers, and no-one will be to a disadvantage. The smallest of orders will be charged a lower postal rate. While the larger heavier orders, postage charges will graduate depending on order value.

Free P&P:
Large orders over £70 to the UK now have free delivery & orders over £150 to Mainland Europe & Eire are now also have free delivery.

Methods of delivery:
We use varied methods: Royal Mail & Courier Services, if the Royal Mail continues to be in dispute on a regular basis, when necessary we shall use a courier service to despatch all orders over £30.00. However, if you do require something urgently during a postal dispute, and it under the value of £30 please contact us where we can give you courier fees for small value orders.

European & International Orders:
EG: Channel Islands, European and International etc: are subject to change, depending on the weight and size of the order. You will be emailed if we do have to add any further postage fees to your order.

Low Value Orders:
We have no minimum order value. However for us to continue to give our high level of service and to enable us to process small orders efficiently, due to high card transaction/paypal fees, we do have a small low order administration fee of £1.49 which will be applied to small orders under the value of £5.00. If you wish to avoid paying this fee, can we please suggest you take your basket products total over the value of £5.00 this will avoid you paying any small administration charges.

Despatch Timescale:
Orders are packed and sent out in order that they are received. There is no jumping of the queue as this is unfair to other customers. If you have placed an order and not paid for it, it will remain in the system until it is paid for, it will then go in order, it does not jump the queue once you have paid for it. We do not offer a next day delivery, for requirements on immediate despatch, please contact us on: Tel: 02920 577756 and we will do our best to help, but this may incur a handling fee. For normal despatch please allow enough time to receive your order.

Despatch time is approx 2-3 days for each order, on occasions we do get extremely busy. Therefore some orders may take up to 7 days for despatch. We will notify you by email when the order is despatched. Most of our card and paper etc: is cut locally for us in special sizes therefore some card and paper orders may incur a 3-4 day despatch timescale. In the run up to Christmas and during holiday breaks, please allow enough time when placing your order, as we cannot guarantee despatch or delivery at this busy time of year, but we will do our best to despatch all orders as quickly as possible.

Out of Stock Products:
On some occasions we may also run short of certain products: eg: paper, card & sheet products, but if it is a product we stock regularly we will always re-stock it as soon as possible. If you do order something and we run short of this item, we will forward it on asap and a note will be added to your invoice if something is to follow. If a product you have ordered is out of stock when we process your order and it is not due back in stock for some time, we shall refund you the difference, and adjust postage fees accordingly.

Payment Methods:
You have a choice of payment: By phone or online using a card or paypal. However please, be aware that if you place an order and do not pay, it will not be sent out until it is paid for, which may incur 7 working days wait.

General Queries:
If you have a general query regarding you order, you can telephone us on: 02920 577756 or email us: sales@wedding-crafts.co.uk. Quoting you invoice number.

Late Delivery:
If your parcel is late, at least 10 working days after despatch of your order, please check with Royal Mail sorting office, or if it is an International Delivery, please check with your local postal sorting office first before contacting us. Very often the parcel is awaiting collection. If your goods do appear to be late and are not at the sorting office and 10 full working days have passed, then please email us. If your parcel is returned to us by the post office because you have not collected it and you have asked for it to be re-sent, there will be a £5.00 handling fee, added to your account. If you find that on a regular basis you have received orders very quickly, please do not rely on this, as this leads to disappointment when we are very busy. If something is missing from your order please double check your packaging before phoning as we sell many small items that may be hidden in the packaging and very often they turn up hidden between something else. Once you have double checked your parcel, if the item is still missing please email us. Missing items must be reported within 3 days of receiving parcel. Please allow 48 hours for a response, not including the weekends.

Lost Parcels:
If in the unfortunate event your goods seem to have been lost in the post we do hold proof of posting for all goods sent and we shall process a trace or claim with Royal Mail or the Courier service used at that time, after 15 full days have passed. The claim process with Royal can take up to 28 days. So please be aware this can be a lengthy process. We do ask you to be patient if this unfortunate situation arises. Our aim is to clear any lost parcels as quickly as possible. If the goods were sent by International Post, there could be a chance Royal Mail will not accept full responsibility for lost items, if this proves to be the case, then we recommend you process a claim with the postal Service in your country, we can provide a copy of our original proof of posting for you continue a separate claim if necessary. If you would like us to re-send the goods whilst a claim is in process, we can do this but will ask you pay the original amount of your order and we shall refund you once the claim is completed and processed.

Offensive weapons act 1996:
Under the Offensive weapons act 1996 it is an offence for anyone in the UK under the age of 16 to purchase a knife or similar cutting tools that can be used to harm others. In purchasing from this site, you are accepting the terms & conditions on this page and certify that, should you be purchasing a knife, you are over 16 years of age & agree to provide Wedding Crafts with truthful and accurate information and to act in accordance with the aforementioned act.

Returns:
When you order from us via the internet or by mail order, you have 7 days to evaluate the product in your home. If within those 7 days you decide to return the product - the product packaging must be unopened & in its original condition. You will be entitled to a refund. However please note, this does not include a refund of your shipping costs.

Please note:
In the unlikely event that you may want to return goods, as they are not suitable and we have allowed free postage to send the goods to you. You will incur a handling fee as we will need to recover the postage we have paid on the basis of your order. These fees are to Wedding Crafts’s Discretion. They will be based on the original cost of postage. Once we have received your goods safely, and are in re-saleable condition in original packaging we shall give a refund, but minus our original postage.

Faulty products:
Wedding Crafts will offer a full refund or exchange of any faulty goods including return shipping costs to us within 14 days. You must return the faulty goods & the original packaging, so as we can evaluate whether the damage has occurred during the handling by the postal service we use at that time. Please remember to obtain proof of posting, from the post office.